Lexington County 911 earns accreditation

The Lexington County 911 Communications Center has been awarded Communications Accreditation from the Commission on Accreditation for Law Enforcement Agencies (CALEA).

This is the fifth time that Lexington County 911 Communications has earned the achievement. The award remains in effect for four years and the agency retains all privileges associated with this status during that period.

CALEA Accreditation serves as the international gold standard for public safety agencies. The CALEA Accreditation is the marks of professional excellence and should be displayed proudly by those that have earned them.

The process of CALEA Accreditation begins with a rigorous self-assessment, requiring a review of policies, practices, and processes against internationally accepted public safety standards. This is followed with an assessment by independent assessors with significant public safety experience.

Additionally, public feedback is received to promote community trust and engagement, and structured interviews are conducted with select agency personnel and others with knowledge to assess the agency’s effectiveness and overall service delivery capacities. The decision to accredit is rendered by a governing body of twenty-one Commissioners following a public hearing and review of all reporting documentation.

“The 911 Telecommunications Operators do an outstanding job every day ensuring they are meeting the standards of excellence for the citizens of Lexington County,” Communications Director Nikki Rodgers said. “Lexington 911 has had zero compliance issues in every review period since inception. It is my pleasure to represent the best 911 center in the state of South Carolina.”