By Mike DuBose We recently discussed inferior products and services inflamed by poor customer service. Now, we outline successful complaining techniques. Park emotions: After experiencing frustrating, dreadful avenues to resolve problems, it’s often difficult to calm down. Before launching full-scale, feel-good attacks towards people or organizations, carefully develop complaint strategies.Continue Reading
Part 2 Why do people complain? After all, it’s a natural part of human behavior. People complain about anything from the weather, dangerous drivers, slow WI-FI, waiting in line, and leaving toilet seats up! Simply stated, if something doesn’t meet our expectations, we’re going to let someone know! This spillsContinue Reading
By Mike DuBose Everyone has experienced rude or bad customer service, defective products, long telephone-wait-times, and staff or contractors who “overpromise and underdeliver!” When you call for help, some astonishing examples of customer-service frustrations are: Contacting the DMV and hearing 50+ times, from recorded, unenthusiastic tones, “It’s a great dayContinue Reading
By Mike DuBose Sleep is one of the most fascinating events I have studied over the last decade. The greatest question persists: “Why do most individuals ‘sleep like babies’ while one-third of the population experiences insomnia, frequent awakenings, and unpredictable early risings?” In order to achieve a peaceful night’s rest,Continue Reading
By Mike DuBose Entrepreneurs differ on what makes their businesses successful, but no one-philosophy fits all. Most will correctly shout—“hard work.” Many elements, when combined, make organizations flourish. After reading more than 100 books on breeding successful, customer-driven companies, failing miserably at times, doing everything wrong possible, and learning fromContinue Reading
By Mike DuBose Many readers have inquired: “Why do we voluntarily publish articles and how are they developed?” If you knew my background growing up in Darlington on a rural, dirt road, you might wonder, “How did this redneck ever learn to write?” Until I developed this publication, I didn’tContinue Reading
By Mike DuBose with Dr. David Hurst, DMV What happens when our loving animals die? Many children and adults mourning the death of their beloved pets have asked about seeing them again in Heaven. We interviewed seven, senior ministers to explore their beliefs on whether we will see our petsContinue Reading
By Mike DuBose with David Hurst, DVM Animal owners will go through horrific grieving when their furry companions die — sometimes multiple times with different loving companions. The Journal of Mental Health Counseling documents the deaths of pets can be equally traumatic or worse than close friends and family membersContinue Reading
By Mike DuBose with Dr. David Hurst, DVM We recently shared the physical and mental positive benefits of having pets. We now turn our attention to a sad part of our series—euthanasia—which in Greek means “Good Death.” Deciding to euthanize our beloved pets—even with a poor quality of life dueContinue Reading
By Mike DuBose with Dr. David Hurst, DVM In our earlier article, we described how our pets bring us great joy and comfort, along with many physical and mental health benefits. Unfortunately, we will outlive our best friends. Animals leave our lives through a variety of ways such as tragicContinue Reading
By Mike DuBose with David Hurst, DVM Animal lovers acknowledge the great joy that pets bring them. Two-thirds of American households have pets that live with them (45% dogs and 30% cats). In fact, April contains the celebration “National Pet Day.” Over the last 50+ married years, Debra and IContinue Reading